Refunds & Returns
Please read through the contents of this page carefully and be sure you understand our policies clearly before completing your purchase- You agree to the full terms of our Return Policy clearly listed below:
Unlike most companies we are proud to offer a 100% Satisfaction Guarantee and will accept all returns for STORE CREDIT and/or exchange on orders placed in Australia until you find a product from our collection that is to your liking. We are unable to offer returns/exchanges on orders placed outside of the Australia at this time due to international shipping regulations.
IMPORTANT: WITH NO EXCEPTIONS, RETURNS ARE REFUNDED VIA STORE CREDIT ONLY IN THE FORM OF AN YO MAMA E-GIFT CARD. YO MAMA DOES NOT ISSUE STORE CREDIT FOR THE ORIGINAL SHIPPING CHARGES.
- WE ARE UNABLE TO OFFER RETURNS AND/OR EXCHANGES ON ORDERS OUTSIDE AUSTRALIA AT THIS TIME DUE TO INTERNATIONAL SHIPPING REGULATIONS. OUR RETURN POLICY IS ONLY APPLICABLE FOR ORDERS PLACED WITHIN AUSTRALIA
- ONLY REGULAR-PRICED ITEMS MAY BE REFUNDED. SALE ITEMS (ITEMS PURCHASED USING A PROMOTION OR DISCOUNT CODE) ARE FINAL SALE.
- Sale Items are still applicable for Exchange/Return for Store Credit as a part of our 100% Satisfaction Guarantee.
- The cost of the original shipping and payment processing fees for your order(s)/package(s) will be deducted from your refund. ($8.95 per order)
ITEMS MUST BE SENT BACK WITHIN 14 DAYS OF DELIVERY DATE STATED WITH A TRACKING NUMBER FOR MONEY-BACK RETURNS.
- YOU WILL BE RESPONSIBLE FOR SHIPPING COSTS TO RETURN YOUR ITEM(S).
- YO MAMA IS NOT LIABLE FOR ANY RETURN PACKAGES THAT MAY BECOME LOST, DAMAGED, OR STOLEN IN-TRANSIT. PLEASE KEEP YOUR PROOF OF POSTAGE AND/OR RETURN TRACKING NUMBER WHEN SHIPPING BACK YOUR RETURNS.
- OUR RETURN POLICY IS NOT APPLICABLE TO SAMPLES/TESTERS, AND/OR SALE/DISCOUNTED ITEMS (USING DISCOUNT/PROMOTION CODE) IN ANY QUANTITY. NO EXCEPTION CAN BE MADE HERE. A $4.00 RESTOCKING FEE PER BOTTLE WILL BE DEDUCTED FROM MONEY BACK RETURNS.
Updated: 23rd Jan 2023